LAB DIAMONDS 101
What’s the difference between lab and natural diamonds?
Lab and natural diamonds have the exact same physical, chemical, and optical properties. The difference lies in origin: lab diamonds are created in controlled environments, while natural diamonds form over millions of years in the earth. Even gemologists need specialized equipment to tell them apart. Lab diamonds offer a more socially conscious and less environmentally harmful alternative — no lives are at risk in their creation.
What’s the difference between lab diamonds and moissanite?
Moissanite is a completely different gemstone with its own chemical makeup. While diamonds (both lab and natural) rate 10/10 on the Mohs scale, moissanite is 9.25–9.5, still suitable for everyday wear. Moissanite offers great value and extra sparkle, but has different optical properties than a diamond. The price difference becomes more significant in higher carat sizes, since moissanite is priced by millimeter and lab diamonds by carat weight.
Why would someone choose moissanite over a lab diamond?
It depends on your cut, carat size, and design preferences. Our team is unbiased and experienced in both stones. We’re happy to help you explore both options and make the best decision for your vision and budget.
Are lab diamonds eco-friendly?
They have a reduced carbon footprint and no mining impact. However, instead of labeling them as "eco-friendly," we believe their greatest attribute is that they are socially conscious — created without harming lives or exploiting natural resources.
How are your lab diamonds sourced?
We partner with expert cutting teams across the globe, most of whom started in natural diamond cutting. We match each order to a cutting team based on the design’s facet patterns, size, color, and clarity goals.
What certifications come with my lab diamond?
Most of our stones are IGI-certified, which is preferred for the fancy cuts we specialize in. GIA-certified stones are available upon request. Certification documents are provided digitally and physically for your records.
What do the 4 C's really mean?
Carat, Color, Clarity, and Cut matter, but they don’t tell the full story. Many lab diamonds are over or under graded. Our team hand selects and vets every stone for symmetry, sparkle, bowtie effect, and proportion. We reject dozens to find the perfect one for your ring.
How are your lab diamonds priced?
The lab diamond market is based on demand and inventory. We entered the market when prices stabilized, so we're not locked into outdated pricing. Our transparent pricing and lean inventory model allow us to offer current, market-based rates without unnecessary markups
Do you offer fancy colored lab diamonds?
Absolutely. We specialize in hard-to-find hues like canary yellow, cornflower blue, and soft blush pinks. Colored lab diamonds are one of our favorite ways to customize and bring personality into your design.
SETTINGS + METALS
What metals do you offer?
We offer 14k and 18k white, yellow, and rose gold, as well as platinum. Two-tone settings are available at no extra cost. Our base pricing includes 14k gold. 18k is a $300 upgrade, and platinum is a $500 upgrade.
What’s the difference between 14k and 18k?
14k is more durable and slightly less yellow than 18k, which is more saturated and pure. We default to 14k for best value and longevity unless you prefer otherwise.
Do you recommend platinum?
For pave styles and thicker bands, yes. Platinum is denser and hypoallergenic but also scratches more easily. For solitaires and everyday wear, 14k white gold is often more durable.
Does my diamond color affect metal choice?
Yes. We recommend F color or higher for white gold and platinum settings to avoid visual contrast. Warmer tones like G-H-I pair beautifully with yellow and rose gold.
What is a two-tone setting?
A two-tone setting has the basket in one metal (usually white) and the band in another (typically yellow or rose gold). 14k must be paired with 14k, and platinum can only pair with 18k for compatibility.
What’s the thinnest band you offer?
1.5mm is our thinnest width, as anything less will compromise durability. Our Harper solitaire is a popular, minimal style at this width.
Do you sell just settings?
No. We only sell completed rings (stone + setting) or loose lab diamonds. This ensures our quality control standards are met from start to finish.
BANDS + CUSTOMIZATION
Do you make custom bands?
Yes. We offer full custom options for bands to match or complement your ring. Email us reference photos or inspiration, and our team will guide you from there.
Do you offer full eternity bands?
Yes, but keep in mind they cannot be resized. If you anticipate needing sizing flexibility, we recommend adding a small sizing bar.
What is an open band?
Open bands are ideal for low-set rings or those with donuts that don’t allow flush stacking. Custom made to fit your exact ring, they create a seamless stacked look.
What size should I choose for my band?
For bands over 2mm, we suggest sizing up a quarter size. For 3.5mm and above, a half-size increase is recommended due to snugness when stacked.
PROCESS + TIMELINE
How long does it take to make my piece?
Our lead time is 8 weeks. We offer 4-week (+$500) and 6-week (+$300) rush options depending on stone availability.
What are the steps of the custom process?
- Place your order.
- Our team begins stone selection and CAD design.
- You approve your CAD + stone.
- Your ring is waxed, cast, and set by hand in Orange County.
- Final approval video is sent before shipping.
What is a CAD?
CAD = Computer Aided Design. It’s a detailed 3D rendering of your ring showing proportions, stone height, prongs, and design elements, created by our in-house design team.
Do you sell loose lab diamonds?
Yes. We have both in-house inventory and access to thousands of curated options through our cutting partners. We also offer custom cutting upon request.
Can I make changes after I place an order?
For any change requests, please reach out to us ASAP. We’ll do our best to accommodate depending on what stage of production your piece is in, though changes are not always possible. Additional fees or lead time may apply.
SHIPPING + CARE
How do you ship orders?
FedEx 2-day shipping is included for all domestic orders. Signature is required. International orders ship FedEx Priority (3–5 days) for $80 + duties.
Can I ship to a FedEx location?
Yes, we recommend this if your ring is a surprise or you’re concerned about discretion. This is also a great option for those who can’t be home to sign for delivery.
Is my package insured?
Yes, all packages are fully insured during transit.
Do rings come with packaging?
Yes. Your ring comes in a Created ring box with certification paperwork included.
How do I care for my ring?
Avoid exposure to harsh chemicals, salt water, and extreme physical activity. We recommend removing your ring while sleeping and showering. Clean every 1–2 weeks using warm water, Dawn dish soap, and a soft toothbrush.
WARRANTY + REPAIRS
What is your warranty?
1-Year Unlimited: Covers repairs due to incidental wear and tear.
Lifetime At-Cost: After one year, repairs are offered at our cost with no markup.
You can read more about our warranty here.
What does "incidental wear and tear" mean?
Minor issues like small scratches, stone tightening, rhodium wear, or minor reshaping. Major damage or purposeful misuse may void the warranty.
How do I request a repair or resize?
Email hello@createdrings.com. One complimentary resize (within one full size) is included.
How long do repairs/resizing take?
Resizes take 1–2 weeks. Repairs vary by issue but typically take 1–3 weeks.
APPOINTMENTS + EXPERIENCE
Do you have showrooms?
Yes — our showrooms are located in Charleston, Orange County, and New York City. You can book an in-person or virtual appointment here.
How long are appointments?
In-person: 45 minutes. Virtual: 30 minutes. You’ll work 1:1 with a design specialist.
Can I try on rings or bring guests?
Yes. We have sample pieces and loose stones available in sizes 4–10. Guests are welcome, but please notify us in advance if you plan on bringing more than one guest so we can accommodate ahead of time.
Can I see East West and Created in the same appointment?
Yes! Our showrooms feature both brands for easy comparison.
UPGRADES + PAYMENT OPTIONS
Can I upgrade my lab diamond later?
Yes, upgrade options are available. Email us to learn more.
Can I upgrade from moissanite to lab diamond?
We offer a 15% discount to past East West clients toward a Created lab diamond piece.
What payment methods do you accept?
We accept all major credit cards, debit cards, wire transfer, cash, and Bread Pay financing.
Can I split payment across two cards?
Yes. Email us, and we’ll assist with that.
Do you offer financing?
Yes, we offer financing through Bread Pay with terms from 6–36 months. Pre-qualify with no credit hit. You can read more about financing through Bread Pay here.