We believe in full transparency with our clients. Let's get down to the nitty gritty when it comes to the two main types of damage.
Incidental Wear and Tear: Minor damage that can occur over time. This can be classified as but is not limited to scratches and dents in metal, stone chips, missing pavé stones, loose prongs, rhodium fading, head tilting, and minor band reshaping.
Purposeful or Excessive Damage: Major damage that can occur due to improper care. Major damage can be classified as but is not limited to: severely misshapen bands, severed bands or heads, broken prongs, or damage that would require a full setting recast. Our team recommends avoiding sleeping, working out, showering or water activities, strenuous activities such as sports or manual tasks, or contact with chemicals and cleaning solutions while wearing your piece. These are the best preventable practices to keep your piece safe and secure.
Hold & Deposit Agreement
This Hold & Deposit Agreement (“Agreement”) outlines the terms under which [Created Rings] (“the Company”) will hold an in-stock stone or jewelry item (“the Item”) for the client (“Client”).
By submitting a deposit, the Client acknowledges and agrees to the following terms:
1. Hold Periods
- The Company offers a complimentary 24–48 hour hold on all in-stock stones.
- Stones sourced specifically for the Client cannot be placed on hold.
- A 20% deposit allows the Company to hold the Item for:
- Up to 7 days, or
- Up to 14 days for high-value pieces, at the Company’s discretion.
2. Deposit Terms
- If the Client completes the purchase, the deposit will be applied in full toward the final balance.
- If the Client chooses not to proceed, the deposit is refundable minus a $50 restocking fee.
- If the hold period expires and the Client becomes unresponsive or does not provide a decision:
- The full deposit will convert to non-refundable store credit.
- Store credit does not extend or restart the hold.
3. Client Responsibilities
The Client agrees to:
- Communicate a decision within the agreed-upon hold period.
- Provide accurate contact information for follow-up.
4. Company Discretion
The Company may decline, limit, or extend a hold at its discretion based on demand, Item value, or other internal considerations.
Our Warranty Over Time
Phase One: 1 Year Unlimited
All repairs are covered complimentary excluding purposeful or excessive damage.
Phase One begins the day that the purchaser receives the piece.
Phase Two: At Cost For Life
All repairs are covered at cost excluding purposeful or excessive damage.
At cost means that you pay exactly what it costs for the repair to be completed, no additional fees. We are never interested in making a profit from repairs.
Phase Two begins as soon as the unlimited warranty expires after one year.
Any work done on Created pieces by outside jewelers will effectively void the warranty. This is because most jewelers aren't specialized with our settings or stones, and we can never guarantee the workmanship of others. Our team is always here to help with any repair needs and are always an email away!
Our warranty is only valid to the original purchaser/owner of the piece. Created pieces purchased by a resale method do not have a warranty attached to the new ownership parties.